Return & Replacement Policy

At Phoenix Enterprises, we ensure quality products and customer satisfaction.

Eligibility for Return / Replacement

Returns or replacements are accepted only if:

• The product is damaged during transit

• The wrong item was delivered

• Manufacturing defect is reported

Conditions

• Request must be raised within 48 hours of delivery

• Product must be unused and in original packaging

• Unboxing video or clear images are mandatory

Non-Returnable Items

• Customized or made-to-order products

• Items damaged due to customer mishandling

Process

Once approved, we will arrange:

• Replacement or

• Store credit / refund (as applicable)

Return / Replacement will be delivered with in 7 working days

We do not provide Refund under any case, please check the product description properly before ordering, if you receive wrong or damaged product we do provide return/ replacement.